Find a problem.
Define what it looks like when it’s fixed with records management practice.
Define what the gap is costing the organisation in very specific dollar amounts – additional hours worked by people vs. their salaries, direct costs in unrealised but specifically quantifiable gains.
Implement the change.
Do a benefits realisation exercise to prove that your theory produced the return you thought it was going to.
Present the benefits realisation output to your management or executive team.
Repeat until your records management team has run out of ways to improve the performance of your organisation.