People who aren’t thinking about records.
This is something I’ve noticed consistently.
The best records systems are built by people who are thinking about the information that people need to get their job done, and how they deliver it to them when they need it.
No other focus gets people thinking as hard about classifications that match the way people think about their work.
No other focus does as well at making sure people understand what’s in it for them when it comes time to put a record in the system.
No other focus ties the records system so clearly to organisational performance – and that gets managers and executives focused meaningfully on records without actually knowing that’s what they’re doing.