The only way to win at digital records.

Is to control record creation.

If we’re not controlling record creation, we can’t control quality.

In practical terms, not having control of creation means records:

  1. Are likely to be in places we don’t know about or can’t control.
  2. Might not have sufficient metadata for us to judge their evidentiality.

To me, these are core problems that we’re all dealing with in records, I think it’s because we don’t have enough control over creation.

How to get a records system into your agency that gets used.

Simple – remove yourself and anyone else from Records from the buying process.

For decades, Records systems have been purchased based on their ability to meet the needs of Records.

And for decades, records has struggled with getting ordinary business users to adopt the systems and policies.

Of course we have. We’ve been buying systems for us.

So what happens after purchase of the system we’ve bought for us?

Our life with the system is easy.

Business users lives with the systems are hard.

So we adopt the system.

And they don’t.