Is a service management platform.
The next thing the team should do is refuse to accept any work that isn’t directed via the service management platform.
The reason is simple – most records teams struggle to justify their value.
The simplest relationship in value management is “cost” to “how much stuff you do.””
If you can’t measure it, you have no basis for telling the organisation how much work you’re doing for them – and how much value they’re getting from you.
As the old saying goes, “if you can’t measure it” you can’t tell people what they’re paying you for.
If you can’t tell people what they’re paying you and your team for, they’re never going to give you more money to get more done.