Things in records that produce no value:
- Storing a record.
- Sentencing a record.
- Archiving a record.
- Destroying a record well.
- Destroying a record badly.
Things that produce value in records:
- Retrieving and using the record as an input to a process that produces revenue or reduces cost.
Keeping a record produces no value and incurs a lot of cost.
All the value is in the retrieval and use of the record.
We can be as altruistic as we like in records but we will not be taken seriously by executives, and funded like a serious business unit until we connect ourselves to revenue and cost reduction.