The real problem with Robodebt was poor records management.

Robodebt had lots of problems – but one of the larger problems was that records management was obviously failing in the years leading up to the program.

As Records Management professionals, we should be asking why the agency did not have access to or did not use evidence that allowed it to run this program without issuing incorrect notices.

We had notices issued to:

  1. People for debts that they didn’t have.
  2. Deceased people.
  3. Disabled pensioners.
  4. People with mental illnesses who were known to be unable to manage their financial affairs.

An agency with a good records program would not have issued notices like this.

Any time an agency (or any organisation) will rely on prevously recorded information, records matters.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s