I think we have a problem in Records and Information Management. Simply, it’s that we don’t separate them clearly.
When we don’t separate them clearly, they’re seen as the same.
I think this is one reason we struggle for project funding.
Records projects are fundamentally going to produce a low return on investment, they’re also generally not avoidable – at least if the organisation wants to remain compliant.
An executive continually brought “Information” projects that are actually records projects pretty soon values neither, and is also then surprised when the organisation fails compliance audits.
When a clear shared definition of records management is in place, conversations get simpler.
Records projects are about bringing the organisation into compliance, or reducing the cost of compliance.
Information projects are about improving organisational performance and delivery.
When we don’t tightly differentiate the two of them, Records projects don’t get done, and Information projects are under-valued. No one wins.