Most people can’t define what a record is in the context of what they do.
If they can’t define it, they don’t know what it is.
What they’re left with, is the certain knowledge that there are penalties if they destroy a record, but little idea about what one is.
So they default to safe behaviour.
They keep everything.
And records becomes a dumping ground.
Great records starts with an organisational definition of what records are, that everyone in the organisation can understand and apply, and goes from there.