When we design a system to record evidence – we’re designing a records system.
When we design a system to serve people’s information needs, we’re designing an information system.
My belief is that if we don’t make it a priority for records systems to serve information needs, people won’t use the records capability, because they’ll develop their own information repository, and then they won’t use the one we need them to use for us to be a success.
So who makes this happen?
The boundary is us.