The three places records can be, and the change we should be exploiting.

The three places are:

  1. Compliant places.
  2. Controlled places.
  3. Uncontrolled places.

Obviously, if we can, we want everything in bucket one.

The problem is that there’s a drop off in capture as we move up the list. 

Compliant systems are more difficult to use. We can rely on integration and culture to overcome this – but we have to acknowledge that the problem is there.

Unfortunately, compliant systems haven’t got much easier to user in the last ten years. 

What has improved dramatically, are controlled systems. Vendors like Microsoft, Dropbox, Box and others have actually made it easier to use their products than to use uncontrolled spaces.

We should be exploiting that, because it’s an improvement in the direction that we want to go in.

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