Getting adoption – is training the wrong approach?

A finding in a research article I read recently was that people with poor technology skills are more likely to immediately read a message when notified of it, than people with good technology skills.

This is interesting because our default position with new systems, is to train, and to assume that a large part of adoption comes down to training.

The paper provided some evidence that we may have this backwards.

If people with better skills are less likely to use a system immediately, and thus (we can assume) less likely overall, is training the wrong thing to focus on?

A previous article I wrote about the research which includes a link to it can be found here.

Sentencing is the competency every organisation needs in a post-privacy legislation, breach reporting world.

Sentencing of records is the act of making and applying a decision about their long term handling.

Simply put, it’s about when to destroy them.

While most organisations are amazingly efficient keepers of information, very few outside of government are efficient destroyers of information.

When it’s done well, records that you capture are sentenced by the act of capturing them. This is called sentencing on creation. It means that the process will be largely automatic, and include destruction when the record reaches it’s end of life.

When it’s done badly, a vast trove of data and information will need to be classified and sentenced after the fact. It’s expensive, the chance for error is high, and the trove is what every hacker on earth is hoping they’ll find when they breach your organisation. Then there’s the chance that you’ll destroy information that legislation says you need to keep.

Sentencing is the discipline that every organisation needs to understand in a post privacy legislation, breach reporting world.

If your organisation has a great Records Manager, chances are that you’re already on your way there. If not – now is probably a good time to go and find one.

Records Managers – do you know how long a compliance inspection takes you?

18 months ago, I had a chat to a regulation expert in local government. 

He explained how he thought about the work that he did.

It came down to this:

  1. We know that it takes 6 hours to complete an audit.
  2. We know that we need to do a certain number each year.
  3. We’ve asked for a budget that lets us do slightly more than that.

3 months ago, his council won an award for effectiveness in the area that he regulates.

I thought that they’re questions worth asking about Records practice:

  1. How long does a compliance audit take?
  2. How much time does the remediation/training etc. take?
  3. How many are you likely to need to do?
  4. How much budget do you need to do that?

The quality of Records that your organisation is producing probably depends heavily on whether you’re getting the funding you need for audit.