A finding in a research article I read recently was that people with poor technology skills are more likely to immediately read a message when notified of it, than people with good technology skills.
This is interesting because our default position with new systems, is to train, and to assume that a large part of adoption comes down to training.
The paper provided some evidence that we may have this backwards.
If people with better skills are less likely to use a system immediately, and thus (we can assume) less likely overall, is training the wrong thing to focus on?
A previous article I wrote about the research which includes a link to it can be found here.