Getting adoption – is training the wrong approach?

A finding in a research article I read recently was that people with poor technology skills are more likely to immediately read a message when notified of it, than people with good technology skills.

This is interesting because our default position with new systems, is to train, and to assume that a large part of adoption comes down to training.

The paper provided some evidence that we may have this backwards.

If people with better skills are less likely to use a system immediately, and thus (we can assume) less likely overall, is training the wrong thing to focus on?

A previous article I wrote about the research which includes a link to it can be found here.

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