One clear sign that your records program isn’t working.

Is no destruction.

Comfort with destroying records is a symbol of trust.

Trust that the records program is good, that it was implemented well, and that people are doing what they are supposed to do – so the records are correct.

When trust is high, destruction is easy, and it gets done.

When destruction is hard, it’s because trust is low.

So people don’t do it.

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