The first thing a records team should invest in

Is a service management platform.

The next thing the team should do is refuse to accept any work that isn’t directed via the service management platform.

The reason is simple – most records teams struggle to justify their value.

The simplest relationship in value management is “cost” to “how much stuff you do.””

If you can’t measure it, you have no basis for telling the organisation how much work you’re doing for them – and how much value they’re getting from you.

As the old saying goes, “if you can’t measure it” you can’t tell people what they’re paying you for.

If you can’t tell people what they’re paying you and your team for, they’re never going to give you more money to get more done.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s