This is a strange dichotomy that I’ve run into continually over the last few years.
I’ll talk to a records team who will tell me that they’re not responsible for the quality of the records in the system because the business are the custodians of the records.
They’ll then talk to the same business unit who are not doing what the records team wants them to do, and tell them that the records aren’t theirs, they’re the organisations.
So which is it?
What are the predictable outcomes from that option?